ALL Waterpik Misting Massage Shower Heads are now individually tested for quality

QUESTION:I had placed above order with you a week ago. I have received all 3 showerheads, but it appears that they have been used before or returned? All three heads had water inside the head as well as packing.

Can you please let me know what is happening here? Also all boxed were sort of repacked.

ANSWER: The Misting Massage by Waterpik is a product which has been returned by a number of our customers in the past because of quality problems. Waterpik no longer offers this item and does not offer an equal replacement under their warranty. We therefore quality test 100% of these items to ensure they are in proper working order before they are shipped.

All items are from unopened packages and have not been returned from a consumer. We hope the product meets your expectations.

Question regarding the use of massage spray features in low water pressure areas.

QUESTION: I have low water pressure in my house. I am thinking of purchasing the Moen, model 21075W, revolution massaging hand held shower head set. I need to really feel the massage action water flow on my neck. Would this be a good choice? Is it hard to remove the water saver device? If the model is not a good choice, can you recommend another one. I was also looking at the Quattro Massage hand held shower head set by Interbath, model JQ922CH.

ANSWER: If you have low water pressure in your house, a hand held shower is probably not for you. Water pressure is often reduced with this type of model because the water has to travel through the hose, the shower handle and out the shower head. Massage and aeration features also reduce water pressure. Because you really need a massage spray function and you want the maximum water pressure possible, I recommend that you get a fixed shower head. Here are some ShowerStore.com models that I recommend.

Interbath Metropolis Shower Head Model BF021CH

Moen Revolution Massage Shower Head Model 21070

Speakman Anystream 2000 Shower Head Model S-2000-BP

As for your question regarding the difficulty in removing the water flow restrictor, it is actually very easy to remove. All you need is a smaller-sized flat-head screwdriver. Using a twisting/prying motion, you can easily pop it out. For step by step instructions, you can visit the increasing water pressure portion of our support section.