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How to return a product

Returning an unopened package>>

Returning an opened package>>

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Returning an unopened package

If you are not happy with the item, return it in the original unopened package for a full refund. Please send packages to the return address on the original shipment. To keep our costs as low as possible and to ensure the integrity of the products we sell, we do not accept products where the original factory seal on the package has been broken.

Return a product to ShowerStore.com>>

ShowerStore.com Customer Service Representatives are available Monday through Friday, 8:00 am to 4:30 pm Pacific Time. All product return-related inquiries made after hours, on weekends, and on holidays will be answered on the following business day during business hours

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Returning an opened package

If you have opened the package and find the product is defective or not to your liking and would like to return the item, please contact the manufacturer. Their warranty and contact information is available on the product packaging and on the following pages:

Great Vibrations*

Hansgrohe

Interbath*

Kohler

Moen

Ondine*

Ondine/Interbath RV LIne*

Speakman

Waterpik

*Due to its recent closure, Interbath shower products (including Interbath, Ondine, Ondine/Interbath RV Line, and Great Vibrations by Interbath) are no longer covered by warranty. All sales of these items are final.

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