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How to return a product

Returning an unopened package>>

Returning an opened package>>

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Returning an unopened package

If you are not happy with the item, return it in the original unopened package for a refund. Please note there is a 20% restocking charge for all returns over $75. To keep our costs as low as possible and to ensure the integrity of the products we sell, we do not accept products where the original factory seal on the package has been broken.

Return a product to ShowerStore.com>>

ShowerStore.com Customer Service Representatives are available Monday through Friday, 8:00 am to 4:30 pm Pacific Time. All product return-related inquiries made after hours, on weekends, and on holidays will be answered on the following business day during business hours

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Returning an opened package

If you have opened the package and find the product is defective or not to your liking and would like to return the item, please contact the manufacturer. Their warranty and contact information is available on the product packaging and on the following pages:

Bathlogix

Evolve

Great Vibrations*

Hansgrohe

Interbath*

Kohler

Ondine*

Ondine/Interbath RV LIne*

ShowerStore

*Due to its recent closure, Interbath shower products (including Interbath, Ondine, Ondine/Interbath RV Line, and Great Vibrations by Interbath) are under special warranty by ShowerStore.com Please see their respective warranty pages for more details.

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