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Home > Shower
Head and Accessories Support > Returning
Items
How to return a product
Returning
an unopened package>>
Returning
an opened package>>
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Returning an unopened package
If you are not happy with the item, return it in the original
unopened package for a full refund. Please send packages to the
return address on the original shipment. To keep our costs as
low as possible and to ensure the integrity of the products we
sell, we do not accept products where the original factory seal
on the package has been broken.
ShowerStore.com Customer Service Representatives
are available Monday through Friday, 8:00 am to 4:30 pm Pacific
Time. All product return-related inquiries made after hours,
on weekends, and on holidays will be answered on the following
business day during business hours
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Returning an opened package
If you have opened the package and find the product is defective
or not to your liking and would like to return the item, please
contact the manufacturer. Their warranty and contact information
is available on the product packaging and on the following pages:
Great
Vibrations*
Hansgrohe
Interbath*
Kohler
Moen
Ondine*
Ondine/Interbath
RV LIne*
Speakman
Waterpik
*Due to its recent closure, Interbath shower
products (including Interbath, Ondine, Ondine/Interbath RV Line,
and Great
Vibrations by Interbath) are no longer covered by warranty.
All sales of these items are final.
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